Privacy Policy

At E2BET, your privacy is important to us. We are committed to protecting your personal information and ensuring that your online experience is secure. This Privacy Policy describes how we gather, utilize, and safeguard your data when you use our services and website. By visiting or using our website, you accept the conditions stated in this Privacy Policy.

Use of our website is prohibited if you disagree with any part of this privacy statement. By registering an account, placing bets, and transferring funds, you confirm your acceptance of our Privacy Policy and Terms and Conditions.

This Privacy Policy may be updated periodically. We will post the updated terms on our sites to inform you of any modifications. We recommend that you review this page periodically to stay informed of any updates.

Who is in Control of Your Information?

Throughout this Privacy Policy, E2BET, together with its subsidiaries and affiliates (collectively referred to as “we,” “us,” or “our”), controls how your data is collected and used. E2BET is the “data controller” in line with the relevant data protection laws.

Our Data Protection Officer

If you have any concerns or need more information about how we handle your personal information, please get in touch with our Data Protection Officer at [email protected].

Information We Collect About You

We gather personal data via your interactions with our services and website. This includes:

Personally Identifiable Information:

Account Registration: When you create an account, we obtain your name, email address, phone number, residence address, billing address, and other identifying information.
Transaction Details: We store records of your transaction history, payment methods, and betting activity.
Documents: To comply with regulations and ensure safe gaming, we may request identification documents such as proof of address and ID.
Communication Data: Any information you provide during communication with our customer support team, including phone calls and emails.

Non-Personally Identifiable Information:

Website Usage: We collect data related to your use of our website, such as IP addresses, browser type, pages visited, and other traffic-related information. We use this data to evaluate and enhance the functionality of our website.

Cookies:

We use cookies to improve your online experience. Please see our Cookie Policy for further details.

How and Why We Use Your Personal Information

We employ the following methods to utilize your data:

To Provide Services: We use your data to manage your account, facilitate your participation in online betting, provide customer service, and protect against fraud.
To Comply with Legal Obligations: We may process your personal information to meet our legal and regulatory requirements.
To Improve Website Performance: We use non-personally identifiable information to analyze traffic and improve our website’s functionality.
Marketing Communications: With your consent, we may send promotional emails or SMS messages about offers, bonuses, and updates. You can update your preferences to opt out of these communications at any time.

Your Rights Over Your Personal Information

As a user, you have several rights related to the personal data we hold:

Right to Rectification: If any of your personal information is inaccurate or lacking, you can amend it.
Right to Access: You can request a copy of the personal information we have on file about you.
Right to Erasure: You can request the deletion of your data, subject to certain conditions and exceptions.
Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You can request to receive your data in a structured, commonly used format for transfer to another service provider.

To exercise these rights, please get in touch with us at [email protected].

Sharing Your Personal Information

We may disclose your information to third parties to uphold our rights or fulfil our legal responsibilities.

To uphold our rights or fulfil legal requirements.
To service providers that assist with providing our products and services (e.g., payment processors, fraud detection agencies).
If we suspect fraudulent or unlawful activity and need to protect the integrity of our platform.
For the prevention of addiction and to assist with responsible gaming.

Personal data may be stored and processed in various countries, and by using our services, you consent to the transfer of your data internationally. We ensure that appropriate safeguards are in place for any transfers outside your jurisdiction.

Data Security

We secure your personal information using various security techniques because we take your privacy seriously. All sensitive data is stored in an encrypted, password-protected database behind a secure firewall. We also ensure that our subsidiaries, agents, and affiliates maintain robust security practices.

Retention of Your Personal Information

We retain your data for as long as necessary to provide our services or to comply with legal and regulatory obligations. Once it is no longer needed, we will safely erase or anonymize it.

Third-Party Practices

Please be aware that our website may contain links to third-party websites. We advise you to check the privacy policies of these external websites since we have no control over their activities.

Analytics

We use Google Analytics to monitor and analyze website traffic. Google may use the data collected for personalized advertising. You can find more details about Google Analytics and opt-out options here.

Changes to Our Privacy Policy

This Privacy Policy may be updated periodically. If we make material changes, we will notify you in advance via email or by posting a notice on our website. After these changes, you accept the updated Privacy Policy if you keep using our services.